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Revivaderm™    >>   Customer Service
Revivaderm™ - Customer Service

RevivaDerm™


Subscription Benefits


Register for a free myRevivaderm account today and enjoy benefits such as:

  • Email notifications on special offers, new products and events

  • Professional skincare partner offers and announcement emails

  • Save product info in My Favorites section

  • Saved order content & history for easy reference and re-order

How To Join


Creating a myRevivaderm account is quick, easy and free click here to join

Forgot Your Password


If you have already created a RevivaDerm™ account and cannot remember your password, click here to enter your email address and have your password emailed to you.

Edit My Account


If you have already created a myRevivaderm account and would like to edit your account (for example, to update your profile, update your Skincare Professional or change your password) click here to log in and make updates to your account.

My Favorites


Keep track of your favorite RevivaDerm™ products. When you become a myRevivaderm member you can save a list of your favorite products to come back and consult anytime. Just sign in as a Member and click on the My Favorites List link to access your personal favorites. To order products from your list, click on Purchase and continue to Checkout.

My Order History


If you have a myRevivaderm account, you can view orders that you have placed at revivaderm.com. You first need to log into your RevivaDerm™ account and You will see a link on the right hand side that says My Order History. Click on this link to view orders that you have placed online.

Unsubscribe From Emails


1. Click on the Unsubscribe link that appears at the bottom of all RevivaDerm™ emails that you receive.

OR

2. Log into your myRevivaderm account and click on the Update My Profile link on the right hand side. Simply uncheck the box next to the sentence I would like to receive email updates from RevivaDerm™ and click the Edit button to save your changes.


security and privacy


Secure Transactions


Because your security is our top priority at revivaderm.com, revivaderm.com is a VeriSign Secure Site. Our partnerships with VeriSign allows you to learn more about our web site before you submit any confidential information. To visit the VeriSign site for more information, click the VeriSign logo.


Ordering


How To Pay


RevivaDerm™ accepts Visa, MasterCard and American Express credit cards with US billing addresses. You will be prompted to enter payment information at the last step of checkout. Credit card information entered in the site is secure and safe. All orders placed on this website are encrypted, thereby protecting any credit card information that is submitted at the time of the order.

Sales Tax


All orders shipped from revivaderm.com will be subject to sales tax, applicable in accordance with the tax code of the state and city to which the order will be shipped. Tax is estimated at the time an order is placed and a final calculation of the actual sales tax will be reflected on your order confirmation e-mail and packing slip.

Order History


If you have a myRevivaderm account, you can view orders that you have placed at revivaderm.com by logging in and clicking on the My Order History link on the right hand menu. To view orders that you have placed online, click here. You may reorder from a previous purchase from My Order History.

Maximum Purchase Policy


Orders placed on revivaderm.com are limited to 3 units per product, with a maximum allowable purchase of $750 per order.To order 6 or more units call us at 1-866-984-3376 or contact us through customer form.


Shipping


Shipping Methods and Rates


revivaderm.com processes orders Monday through Friday in the order in which they are received. Orders placed after 2:00PM CST Monday-Friday will be processed the next business day. Orders placed on Saturday or Sunday will be processed the next business day.

revivaderm.com ships to all 50 U.S. States via UPS 2nd Day* for a standard charge of $8.00. UPS delivers Monday-Friday (no delivery service on Saturday or Sunday). Please allow 1-3 days for order processing and 2 days for shipping.

*ORM-D Restricted Shipping

Please note that due to the unique formulation of Phloretin CF, Federal Air Safety regulations indicate that orders can only ship via ground shipping and cannot be made to Alaska and Hawaii. We apologize for any inconvenience and thank you for understanding.

APO/FPO, PO Boxes and U.S. Territories and International Shipping


At this time, revivaderm.com does not ship to APO/FPO, PO Boxes and U.S. Territories or to international addresses.

Shipping Confirmation


After your order has shipped, you will receive a Shipping Confirmation email with tracking information so that you may check status of the order at your convenience.

Tracking Your Order


Once your order has shipped, you will receive a Shipping Confirmation email with a tracking number for your order. Please allow approximately 3-5 days for the processing and shipping of all orders. If you have questions about shipping or tracking your order, Customer Service Specialists are available to assist you Monday through Friday.

Returns and Exchanges


If for some reason you are not happy with your order, you can return it in its original packaging with the original packing slip to receive a full refund within 30 days of purchase. In order to return an item, contact through email from Monday through Friday to receive a Return Authorization number that you should mark on the outside of your package.

Refunds will be issued within 30 days of the receipt of the returned item in the form of credit to the credit card holder. Exchanges will be made within 30 days.

Only items purchased on revivaderm.com can be returned to revivaderm.com. Items purchased in a skincare professional's office or elsewhere must be returned to their original point of purchase.

If you have questions about how to return an item, Customer Service Specialists are available to assist you Monday through Friday.

Problems with an Order


Please feel free to contact us directly by email to contact with a Customer Service Specialist Monday through Friday.


Purchase


Finding the Right Products for You


On revivaderm.com you are able to browse products by Category, Skin Condition or Regimen. Simply visit the revivaderm.com homepage and use the product browsing drop-down menu that best suits your needs.

What's New?


revivaderm.com has a page called What's New where you can see press articles, new products and more. Click here to visit the What's New page.